Making the invisible visible.
In every neighborhood there are people, stores, and jobs that traditional delivery never names. Kumü tells that story with clear rules: who delivers, how people get paid, and when someone needs to rest.
Because when the invisible becomes visible, dignity stops being just a promise.
Windows, macOS, and Linux — Buyer, Merchant, and Rider.
It started with what no one could see
"It all began in a parish in La Paternal, with a young person who dreamed of an opportunity…"
In Buenos Aires neighborhoods, thousands seek dignified work. Local stores compete with opaque margins. Customers order without knowing who delivers or under what conditions people work.
Diego, like many others, dreamed of more than surviving. That dream became Kumü: a platform that connects stores and riders, but also puts rules in writing — visible fees, mandatory breaks, and end-to-end tracking.
Today, Kumü is not just a delivery app. It's a movement that makes the invisible visible: each person's potential, the strength of communities, and the dignity every job deserves.
Three things we bring out of the shadows
Every order involves decisions, costs, and people. We put them where they can be seen.
Visible assignment
You know who takes your order, why they were chosen, and when a rider needs rest — Zero Fatigue isn't a slogan, it's a system rule.
Commissions without surprises
Stores see the 8–15% on subtotal by plan before payout. No fine print or costs that appear later.
End-to-end tracking
Customers see order status, who delivers, and what's included in the cost — on the web and live when the rider reports location.
What we publish and measure
Last mile fails when costs, timings, and working conditions stay opaque. Kumü exposes them with real operating software.
Marketplace, native apps, Mercado Pago payments, microzone assignment, and traceable payouts — infrastructure, not narrative alone.
- You know who delivers and under what rules they work
- You know how operations run and when someone needs to stop
- You know how much is paid, to whom, and why
What we've already built (not just what we promise)
An operational ecosystem ready for pilots in Buenos Aires neighborhoods — and growing.
Web marketplace
Catalog, cart, Mercado Pago checkout, order tracking, and buyer support.
Rider app
Order offers, Zero Fatigue with mandatory breaks, in-app training, operating status, and visible payouts.
Merchant app and portal
Kitchen, catalog, POS, order management, and clear settlement — mobile and web.
Operations and admin
Delivery zones, automatic assignment to the best rider, payment reconciliation, metrics, and admin app for the team.
For everyone who moves the neighborhood
Riders, stores, and customers — same principle: what matters is seen, not hidden.
Riders
- Your rules and breaks, in writing.
- Conditions you can show without shame.
- Benefits you feel day to day.
Businesses
- Commissions in clear numbers.
- No fine print in settlement.
- Every order with a cost you can explain.
Customers
- You order knowing what the service includes.
- Tracking you grasp at a glance.
- Delivery with a face, not anonymity.
More labor clarity every shift
We turn operating rules into visible decisions so riders know when to move forward and when to stop.
Breaks and operating state spelled out by policy.
Understandable margins before payout
Each order leaves a cost trail so you can audit operations, not only look at sales.
Clear read of cost and performance per order.
End-to-end visible experience
Customers see what they pay, who delivers, and order status without friction.
Tracking and cost visible in one flow.
How it works — simple and visible
Four steps you can say in one breath. And review whenever you want.
1 · You order
With clear scope.
2 · The store confirms
No cost surprises.
3 · An available (and cared-for) rider takes it
You know who they are.
4 · It arrives as it should
And the route was visible.
Real evidence, not empty promises
Zero Fatigue, assignment traceability, and explainable payouts — rules the system applies, not marketing slides.
Zero Fatigue rule
Minimum breaks and preventive lock when operating limits are exceeded.
Decision traceability
Every assignment and block leaves an auditable reason for internal ops.
Explainable payout
KPIs and weekly exports to validate rider net, deductions, and alerts.
Rider
Status: ACTIVE
Fatigue: enabled (min break 15 min)
Assignment
Delivery #A-203 — Result: eligible rider + logged reason
Payout
Gross payout: 52.400 — Rider net: 46.900 (visible deductions)
Opening neighborhood by neighborhood in Buenos Aires.
Progressive pilots by microzone in Buenos Aires. Stores, riders, and customers with published operating rules — Zero Fatigue, 8–15% fees, and traceability.
Quarterly metrics published at /impacto when operations consolidate per period.
Being a rider should be worth it.
In the pilot you can access training, tools, and protocols in the app. Insurance, health, and financing with partners activate in phases when verified partners are onboarded.
Your delivery earnings are settled via bank account or Mercado Pago — we don't operate a rider wallet or credit at this stage.
We don't want to change the world. We want to make it more human.
Making the invisible visible.
"Kumü is not a company. It's a community that unites work, hope, and dignity. Because when we make the invisible visible, change begins to be real."
Not the network's commerce: those who empower riders.
Kumü partners are organizations offering complementary services to riders (health, insurance, connectivity, and more), with rules and traceability aligned to operations. If you want to sell on the platform as a store, use "I want to sell more" above; this path is only for partners of those services.
Desktop apps
Installers for Windows, macOS, and Linux by role. One click, guided setup, ready for kumue.ar.
Kumü Buyer
Order on the marketplace with the same account as the web.
Kumü Stores
Order inbox, kitchen and day-to-day store operations.
Kumü Delivery
Offers, routes, deliveries and payouts for riders.
Each OS has a recommended installer and a portable fallback. Admin is not published here (internal web only).
Open downloads pageJoin the movement
Rider, store, customer, or partner — every profile adds to the same story: making visible what no one saw before.
Change starts when it's seen.
Tell us how you want to join. We'll reply with concrete next steps — no empty promises.