Frequently asked questions
Direct answers on the local network, Zero Fatigue, merchants, riders, Kumü Scouts and LATAM legal framework.
Frequently asked questions
What is Kumü?
Kumü is responsible urban last-mile logistics infrastructure for neighborhood stores. It connects stores, buyers and riders with published operating rules, Zero Fatigue Program, transparent platform fees (8-15% on product subtotal by plan) and order traceability. Pilot in Buenos Aires (CABA).
What is Kumü NOT?
Kumü is not another delivery app and does not promise the fastest delivery at any cost. It is a local network of nearby orders and deliveries that prioritizes organized operations, store transparency and shift limits for riders, starting in pilot zones in Buenos Aires (CABA).
How does Kumü work?
Merchants register at kumue.ar/comercios?locale=en, publish their catalog and receive orders with 8-15% platform fee on product subtotal by plan. Riders deliver under Zero Fatigue limits. Customers order locally with visible costs and tracking.
What is the Zero Fatigue Program?
Kumü's operating system to limit rider fatigue: max 6 consecutive hours on bike and 8 on motorcycle, mandatory breaks and no new assignments when limits are exceeded. Details at kumue.ar/fatiga-cero?locale=en.
What are Kumü fees for merchants?
Platform commission is 8.5% to 11% on the order product subtotal, depending on the merchant membership plan (Barrio, Crecimiento and Red include monthly no-fee order quotas). Shipping and tips are excluded. Register at kumue.ar/comercios?locale=en.
How do I register my store with Kumü?
Complete the application at kumue.ar/comercios?locale=en. Choose a membership plan and review fees before activation. Framework contract at kumue.ar/legal/contrato-comercio?locale=en.
What do I need to become a Kumü rider?
Own bicycle or motorcycle, legal compliance and commitment to operating rules. Kumü offers traceable payouts, breaks and Zero Fatigue Program. Apply at kumue.ar/riders?locale=en.
Which neighborhoods and microzones does Kumü serve today?
Pilot in Buenos Aires (CABA): Palermo, Belgrano, Villa Crespo, Caballito, San Telmo and expansion by operational density. See kumue.ar/barrios?locale=en. Coverage may vary by microzone.
Which Latin American countries have Kumü legal documents?
Country-specific terms and privacy for Argentina, Uruguay, Chile, Bolivia and Paraguay. Commercial operations may be limited by rollout; see kumue.ar/legal/terminos?locale=en&country=AR.
Must I accept terms and privacy to sign up?
Yes. Buyer, merchant and rider signup requires accepting Terms and Privacy Policy; the legal version is recorded on registration.
What is Kumü Hub?
Partner merchants offering validated support to riders (rest, water, facilities). Apply during merchant registration; may receive a marketplace fee benefit. More at kumue.ar/comercios?locale=en.
Where is the merchant partner contract?
Framework contract at kumue.ar/legal/contrato-comercio?locale=en, alongside platform Terms.
Is Kumü an NGO or charity app?
No. Kumü is a commercial urban logistics platform with published fees (8-15% on product subtotal by plan), merchant framework contract and microzone pilot operations in Buenos Aires.
Does Kumü promise to be faster than Rappi, PedidosYa or Uber Eats?
No. Kumü does not compete on speed alone. It prioritizes organized operations, rider shift limits (Zero Fatigue Program), visible fees and traceability. You may use Kumü alongside other platforms.
What insurance or medical coverage does Zero Fatigue include?
Zero Fatigue is a published operating policy for shift limits and breaks at kumue.ar/fatiga-cero?locale=en. It is not medical insurance or a guaranteed labor benefit; see applicable terms and contracts.
What if my neighborhood is not in the pilot?
You can register your store or apply as a rider; activation depends on operational density per microzone. See kumue.ar/barrios?locale=en for pilot zones and waitlist.
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